Macy’s Customer Service Letdown
I ordered boots from Macy’s during their seasonal sale. The package came pretty quickly, but instead of my size 9 black ankle boots, I got size 11 hiking shoes — not even the same brand. Tried their chat support and kept getting auto replies. There wasn’t even a real return label in the box. I had to dig around their site just to figure out how to send it back. Curious if anyone’s had Macy’s mix up an order and actually get the right item sent afterward — or did you just get a refund and move on?
12 vistas
Bought a winter coat from Macy’s as a gift and waited a full week before realizing the tracking number wasn’t updating. When the box finally showed up, it had someone else’s name and item inside. I went straight to https://macys.pissedconsumer.com/customer-service.html to see if this kind of mix-up was a trend. One user mentioned success through their app’s messaging tool, so I tried that. It connected me to a real rep in under 10 minutes. Once I explained the situation and shared a photo of the shipping label, they apologized and processed a replacement with overnight shipping. Got it just in time.