Restoring Hotmart Course Access
I purchased an advanced marketing masterclass on Hotmart but encountered a “content not available” error when I tried to log in. I verified my payment cleared, cleared my browser cache, and tried multiple devices with no success. What’s the professional process to report this issue and regain access through their official support channel?
4 vistas
Begin by compiling your transaction proof: download your payment receipt, note the purchase ID from your confirmation email, and take a screenshot of the empty course dashboard. Confirm that the email on your Hotmart profile matches the one on your receipt. Next, navigate to https://hotmart.pissedconsumer.com/review.html and open a support ticket. In the form, enter your purchase ID, registered email, and a concise problem description. Attach your receipt and dashboard screenshot, then submit. Bookmark the confirmation so you can track your ticket. If you don’t receive a response within 72 hours, send a polite follow-up citing your ticket number. A Hotmart specialist will verify your purchase and manually restore your course access, then notify you by email. This structured approach ensures a swift resolution.